CUSTOMER INFORMATION: REGISTRATION, CHANGES, SECURITY & CONFIDENTIALITY POLICY
In order to shop at our stores or access certain services, you need to register your personal details and choose a password to access all those areas that require prior identification. This will prevent you from having to fill out all the information again in the future. When you register in our secure server or make a purchase online, your personal information, address, payment method, etc. will be incorporated into our database. This information will only be used to process your order, as well as to send you information regarding special offers and services that may be of interest. You may modify your personal information at any time (change of address, telephone number, etc.) or ask us to remind you about your password in case you forget.
In accordance with our confidentiality and security guarantee, at El Corte Inglés we want to offer our customers the highest levels of security, and we want to protect the confidentiality of the information they provide. All our commercial transactions are therefore carried out in a secure server environment under SSL protocol (Secure Socket Layer), and all our communications are encrypted using 128 bit encryption, which ensures the highest level of protection in our communications.
We have an on-screen alert system which identifies mistakes made when entering information and allows the client to correct them at all times. Information relating to the purchased product or service contracted is filed electronically and clients have access to it at all times.
If you experience problems accessing any area of our website, this could be due to the model or version of your browser or its configuration. If you need help finding the solution, or if you have any questions regarding how our online shopping system works, please call us on 902 22 44 11. It will be our pleasure to help.
In addition to being a founding member of @ECE (Spanish e-Commerce Association), El Corte Inglés is also a member of Confianza Online, a system for resolving any possible controversy that may arise among consumers and companies in the area of e-Commerce and Interactive Advertising. This system is supported by a great number of business associations, the National Consumer's Institute, the Data Protection Agency, and the Ministry of Science and Technology.
In compliance with Organic Law 15/1999, 13 December, on Personal Data Protection, as an El Corte Inglés' customer you may exercise your right to access, correct, cancel, or oppose our holding this information at all times, by communicating your decision in writing to El Corte Inglés, S.A., Ref. LOPD, Hermosilla, 112 - 28009 Madrid (Spain) or via our e-mail address: firstname.lastname@example.org.