CUSTOMER INFORMATION: REGISTRATION, CHANGES, SECURITY & CONFIDENTIALITY POLICY
In order to shop at our stores or access certain services, you need to register your personal details and choose a password to access all those areas that require prior identification. This will prevent you from having to fill out all the information again in the future. When you register in our secure server or make a purchase online, your personal information, address, payment method, etc. will be incorporated into our database. This information will only be used to process your order, as well as to send you information regarding special offers and services that may be of interest. You may modify your personal information at any time (change of address, telephone number, etc.) or ask us to remind you about your password in case you forget.
In accordance with our confidentiality and security guarantee, at El Corte Inglés we want to offer our customers the highest levels of security, and we want to protect the confidentiality of the information they provide. All our commercial transactions are therefore carried out in a secure server environment under SSL protocol (Secure Socket Layer), and all our communications are encrypted using 128 bit encryption, which ensures the highest level of protection in our communications.
We have an on-screen alert system which identifies mistakes made when entering information and allows the client to correct them at all times. Information relating to the purchased product or service contracted is filed electronically and clients have access to it at all times.
If you experience problems accessing any area of our website, this could be due to the model or version of your browser or its configuration. If you need help finding the solution, or if you have any questions regarding how our online shopping system works, please call us on 902 22 44 11. It will be our pleasure to help.
In addition to being a founding member of @ECE (Spanish e-Commerce Association), El Corte Inglés is also a member of Confianza Online, a system for resolving any possible controversy that may arise among consumers and companies in the area of e-Commerce and Interactive Advertising. This system is supported by a great number of business associations, the National Consumer's Institute, the Data Protection Agency, and the Ministry of Science and Technology.
In compliance with Organic Law 15/1999, 13 December, on Personal Data Protection, as an El Corte Inglés' customer you may exercise your right to access, correct, cancel, or oppose our holding this information at all times, by communicating your decision in writing to El Corte Inglés, S.A., Ref. LOPD, Hermosilla, 112 - 28009 Madrid (Spain) or via our e-mail address: firstname.lastname@example.org.
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A cookie is a small text file that we store on your device if you agree.
Strictly necessary cookies. These are cookies that are essential to the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping basket.
Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that certain cookies may be set the moment you start visiting this website. You can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site. For more information about how to change your browser settings, and about cookies in general, you can visit www.allaboutcookies.org.