Return

COMMITMENT TO THE CUSTOMER

Return Period

The periods detailed below will begin on the date orders are delivered:

• 60 calendar days: fashion and sports clothes items, accessories, footwear, household items and textiles.
• 30/15 calendar days: watches and jewellery, depending on the brand and furniture.
• 15 calendar days: perfumes and cosmetic items, leisure and cultural items, sports equipment, toys, lighting and all items with electrical or mechanical components.

The product must be unused and in perfect condition. You must include all accessories, documentation and original packaging or without removing the plastic seal; if not, the item will be subject to a depreciation.

You will only be responsible for the decrease in value of the goods if they have been handled in a manner other than that necessary to ascertain their nature, characteristics and functioning.

Once the merchandise has been received in the El Corte Inglés warehouses, and after its condition has been verified, the refund will be processed under the terms set out in RDL 1/2007, according to the payment method used by the customer, except for payments in cash, which will be refunded via bank transfer.

Return Procedure

You can return products in any of the following ways:
The return shipping costs and any customs fees and local taxes shall be borne by the customer. 

1)  By calling:

✆   00 44 845 098 0098 (INTERNATIONAL)  Mon - Fri: 09:00 - 19:00

2) By sending an email to  customer_support@elcorteingles.com

If you do not wish to receive the order and after notifying El Corte Inglés it ends up arriving at the address indicated, it is advisable to refuse the order.

If you wish to cancel an order, you must notify us within a maximum of 24 hours following the order, since the order may have already been shipped and it is not always possible to halt the delivery. If the order has already been shipped, it is advisable to refuse the delivery of the order or you can accept the order and contact us within a maximum of 14 days following receipt. Once you pick up an order, you must comply with the conditions of return.

Returns for orders whose receipt was subject to customs procedures will not be accepted in stores. Deliveries to the Canary Islands may be returned only in stores in that Autonomous Region.

If you would like to cancel your order before delivery, you must inform us within 24 hours of placing the order; otherwise the order may be on its way and it’s not always possible to stop delivery. If your order has already been sent, you must accept the order when it is delivered to you, so that, after its return and receipt/review by El Corte Inglés in the warehouse, we can return the amount paid for the order. 

If, after receiving your order, you would like to return it, please send an email to customer_support@elcorteingles.com or call the Customer Service telephone 00 44 845 098 0098 (international)   Mon - Fri: 09:00 - 19:00 or 00 34 900 373 900 (24h), Our team will provide you all information you need to make your return.

The return shipping costs and any customs fees and local taxes shall be borne by the customer. 

Once the order has been received and we have verified that everything is in order, we will reimburse you. 

Look closely at the time of the return that you do not include any product not purchased at the website of elcorteingles.com. Please note that we will not be responsible for it and neither the product nor the corresponding amount will be returned.

Free returns at our shopping centres

Articles purchased via www.elcorteingles.com can also be returned at our stores in Spain, free of charge. Returns will not be accepted in Hipercor, Supercor, Opencor, Sfera, Bricor and Centro de Oportunidades stores.

The following products are excluded from the returns system in stores: orders paid for with virtual cards and heavy products (weighing more than 20 kg).

Please contact our Customer Services department.

Exceptions to the right of withdrawal

Gourmet products or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (for example: earrings, all beauty items, toiletries, cosmetics, toilet clothing, hair accessories, underwear, stockings and pantyhose, hygienic masks and all those products for body use).

Warranty

Legal warranty: In accordance with RDL 1/2007, goods of a durable nature have a guarantee of 3 years from the date of delivery (including goods with digital elements of continuous supply for a period of less than 3 years).

Deficiencies caused by negligence, blows, improper use or handling, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subject to wear due to normal use are not included.

In the case of computer items, the warranty will not cover the removal of viruses, restoration of programs for this reason or the reinstallation of the disk caused by deleting it.

In those incidents that justify the use of the guarantee, the repair, replacement of the item, reduction or return will be chosen, in the legally established terms.

If you have any problem with the brand's SAT when exercising your guarantee, contact us to resolve the problem by calling 00 44 845 098 0098 or send us an e-mail to the following address customer_support@elcorteingles.com