Exclusive Services

Obtain your 10% Reward Card

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This card will be activated upon your first purchase and can be redeemed on a subsequent purchase for a 10% REWARD in our stores.

Valid only for international clients, non-residents of Spain.

Get the card online or at the International Desk of our stores.

Please review the terms and conditions.

Partner Access.

Our commitment to you is based on the values ​​of Personalized Service, Professionalism and Availability.

 If you desire, a specialized team will give you an exclusive welcome and offer you a wide range of services to make your shopping experience truly unique.

Please contact our VIP teams to schedule an appointment as follows:

Castellana
Paseo de la Castellana, 127. Madrid
Mobile / Cell: +34 659 076 332 /+34 659 08 3223
Tel: +34 914 188 800 Ext 1958/1959/1726
Email: internationaldesk@elcorteingles.es

Diagonal
Av. Diagonal, 617. Barcelona
Mobile / Cell: +34 638 305 960
Tel: +34 933 667 100 Ext. 2339
Email: diagonal_internationaldesk@elcorteingles.es

Experience our exclusive personal shopper service. Our team of fashion experts will analyze your personal style and wardrobe needs and will help you select the luxury items that will enhance your lifestyle.

Our stylists are highly trained, image consultants, who will focus on your unique physical characteristics. This service is designed to ensure each client leaves El Corte Inglés with the most flattering looks and the perfect final image.

This service is valued at € 180, refundable with an El Corte Inglés gift card. Please allow approximately 90 minutes. To schedule an appointment:

Castellana
Building 1, Floor 1
Tel: +34 659 076 332 +34 659 08 3223
E-mail: personalshoppercastellana@elcorteingles.es

Diagonal
Floor 3
Tel: +34 696 971 463
E-mail: personalshopper_diagonal@elcorteingles.es

Serrano 52 MAN
Floor 5
Tel: +34638756612
E-mail: personalshopper_serrano@elcorteingles.es

Serrano 47 WOMAN
Floor 1
Tel: +34681139856
E-mail: personalshopper_serrano@elcorteingles.es

Easily ship your purchases to the destination of your choice. Deliveries within the European Union arrive at your preferred destination within 10 business days.

El Corte Inglés is not liable for any custom delays or if local customs authorities decide to confiscate any item included in a delivery.

Delivery costs within the European Union include transport, insurance and Spanish customs processing. Outside the European Union, they do NOT include customs processing at the destination or other taxes imposed.

Our shipping bureau is located as follows:

Castellana
Paseo de la Castellana, 127. Madrid
Basement 1

Diagonal
Av. Diagonal, 617. Barcelona
Basement 1

Serrano 52 MAN
Calle Serrano, 52. Madrid
Basement 1

Serrano 47 WOMAN
Calle Serrano, 47. Madrid
Basement 1

International clients from outside the European Union enjoy The Tax Refund of up to 15.7% of their purchases, one of the highest globally.

VAT Refund Service in just 3 steps:

GET IT

Once you have purchased goods, present your receipts at the International Shopping Bureau store and receive a Tax Refund Form.

STAMP IT

As you are departing the European Union, take your passport, purchases, receipts and tax refund form to customs to get your stamped.

CASH IT

Finally, collect your funds in one of our Partner Refund Points or mail us a copy of the form to have the refund credited to your card, or your home address by bank check.

If you are a resident of any country that is not a member of the European Union, in the Canary Islands or in Ceuta or Melilla, you can obtain a VAT refund.

To start the tax claim process, simply proceed to the International Shopping Bureau where our dedicated team will assist you.

Castellana
Paseo de la Castellana, 127. Madrid
Basement 1

Diagonal
Av. Diagonal, 617. Barcelona
Basement 1

Serrano 52 MAN
Calle Serrano, 52. Madrid
Basement 1

Serrano 47 WOMAN
Calle Serrano, 47. Madrid
Basement 1

Experience the mastery of our Custom Tailoring Workshops where a skilled artisan will create unique made-to-measure suits, sport jackets, trousers and dress shirts to your exact specifications and desires.

The workshops are located as follows:

Castellana
Paseo de la Castellana, 127. Madrid
2nd Floor

Diagonal
Av. Diagonal, 617. Barcelona
1st Floor

Serrano 52 MAN
Calle Serrano, 52. Madrid
3rd Floor

Enjoy our exclusive handsfree shopping service. Simply select the items you want to purchase within each department and our elite staff will consolidate the items for purchase at one location.

To request this service, please go to our Tourist Information Office located as follows:

Castellana
Paseo de la Castellana, 127. Madrid
Basement 1

Diagonal
Av. Diagonal, 617. Barcelona
Basement 1

Serrano 52 MAN
Calle Serrano, 52. Madrid
Basement 1

Serrano 47 WOMAN
Calle Serrano, 47. Madrid
Basement 1

For the information you require to plan the perfect shopping day, please visit our International Shopping Desk to receive personalized assistance in the language of your choice. For more information or to book for groups, please contact our concierge at internationaldesk@elcorteingles.es

Our International Shopping Desks are located as follows:

Castellana
Paseo de la Castellana, 127. Madrid
Basement 1

Diagonal
Av. Diagonal, 617. Barcelona
Basement 1

Serrano 52 MAN
Calle Serrano, 52. Madrid
Basement 1

Serrano 47 WOMAN
Calle Serrano, 47. Madrid
Basement 1

Enjoy complimentary WiFi at all of our stores while you are shopping. Please select the El Corte Inglés WiFi channel and you will be instantly connected.

Get pampered in a private studio devoted to wellness, beauty and relaxation at our Castellana Store.

Castellana
Paseo de la Castellana, 127. Madrid
Basement 1

We accept the following payment methods at the store: American Express, Visa, Visa Debit/Delta, Mastercard, JCB, Maestro UK, Maestro International, Chinese Union Pay Card and Alipay APP.

Global clients are treated to an on-site currency exchange bureau to ensure an expedited shopping experience.

Located as follows:

Castellana
Paseo de la Castellana, 127. Madrid
Basement 1

Diagonal
Av. Diagonal, 617. Barcelona
Basement 1